True You Realignment
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Privacy Policy
Disclaimer
This web site offers health, wellness, fitness and nutritional information and is provided for informational purposes only. This information is not intended as a substitute for the advice provided by your physician or other healthcare professional. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment, Always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or using any treatment for a health problem. If you have or suspect that you have a medical problem, contact your health care provider promptly. Do not disregard professional medical advice or delay in seeking professional advice because of something you have read on this web site. The use of any information provided on this web site is solely at your own risk. Nothing stated or posted on this web site or available through any services offered by True You Realignment and Nadia Ferreira in her capacity as a wellness practitioner are intended to be, and must not be taken to be, the practice of medicine. Information provided on this web site DOES NOT create a doctor-patient relationship between you and any practitioner affiliated with our web site. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Privacy Policy
1.Introduction
True You Realignment (“we”, “us”, “our”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information in accordance with the New Zealand Privacy Act 2020.
By using our website or our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal information
Name
Contact details (phone, email, address)
Date of birth
Appointment details
Payment information
Any information you voluntarily provide (e.g., via forms)
Health information (special category)
As a physiotherapy provider, we may collect:
Medical history
Injury details
Treatment records
Referral information from other providers
Website and device information
IP address
Browser type
Pages viewed
Cookies or analytics data (e.g., Google Analytics)
You may choose not to provide some information, but this may affect our ability to provide services.
3. How We Collect Information
We collect information when:
You book online, by phone, or in person
You attend an appointment
You complete forms on our website
You email or call us
You interact with our website (cookies/analytics)
We may also receive information from:
GPs, specialists, or other health professionals
ACC
Insurance providers
4. Why We Collect Your Information
We collect your information to:
Provide physiotherapy services
Manage appointments and communication
Maintain accurate clinical records
Meet ACC or insurance requirements
Improve our website and services
Process payments and invoices
Meet legal and regulatory obligations
5. Legal Basis for Processing (NZ Privacy Principles)
We collect and use personal information in accordance with the Information Privacy Principles (IPPs), including:
IPP1–2: Collecting information fairly and for a lawful purpose
IPP5: Storing and protecting information securely
IPP6–7: Your right to access and correct information
IPP11: Disclosing only when permitted or required
6. How We Store and Protect Information
We take reasonable steps to keep your information secure, including:
Secure practice management software
Password-protected systems
Staff confidentiality agreements
Secure onsite storage for clinical notes
If information is stored electronically by third-party providers, we ensure they meet NZ data protection standards.
7. Disclosure of Information
We may share your information with:
ACC
Your GP or specialist (with consent)
Insurance providers
IT or website service providers (who help us run our systems)
Other health practitioners involved in your care
We may also disclose information if required by law.
We never sell your information.
8. Cookies and Analytics
Our website may use cookies or similar technologies to improve your experience and analyse website traffic (e.g., Google Analytics).
You can disable cookies in your browser settings, but some site features may not function fully.
9. Accessing or Correcting Your Information
You have the right to:
Request a copy of any personal information we hold
Request corrections to that information
To do so, contact us at:
Email: info@trueyourealignment.com
10. Contact Us
If you have any questions about this Privacy Policy or the way your information is handled, contact: